Return and Refund Policy

Return & Refund Policy

Last Updated: 1 Jan, 2026

At jethubs.com, we aim to provide a smooth and reliable travel booking experience. We understand plans can change. This policy explains when you may be eligible for a refund, how to request it, and the terms that apply.

Scope of This Policy

  • Eligibility for refunds or cancellations
  • Required documentation and submission timelines
  • Expected processing times and payment methods
  • Applicable fees, charges, and non-refundable items
Note: Refund approval depends on the type of booking, provider policies (airline, hotel, transport), and the timing of your request.

1. Key Definitions

  • Company: jethubs.com (“we”, “our”, “us”)
  • Service: Any travel product booked via our platform
  • Order: A confirmed booking through our website
  • You: The customer using our services
  • Website: https://www.jethubs.com

2. Refund Eligibility

You may be eligible for a refund if:

  • Your booking was made directly through jethubs.com.
  • Your request complies with the provider’s cancellation terms.
  • You provide valid supporting documents, such as:
    • Booking confirmation
    • Proof of payment
    • Relevant correspondence or justification
  • Refunds are processed back to the original payment method unless agreed otherwise.
Important: Some bookings are non-refundable. Late cancellations or violations of terms may result in partial or no refunds, and administrative fees may apply.

3. How to Request a Refund

  • Step 1: Review your provider’s cancellation policy.
  • Step 2: Gather required documents — booking confirmation, proof of payment, and any supporting evidence (e.g., medical certificate).
  • Step 3: Provide a clear reason for your request.
  • Step 4: Submit your request within the allowed timeframe.
  • Step 5: Contact our support team for assistance or escalation if needed.

4. Processing Timelines

Processing times vary depending on the provider. While jethubs.com facilitates the process, we are not responsible for delays or denials from third-party suppliers.

Typical Processing Times:
  • Credit/Debit Cards: 5–10 business days
  • Digital Wallets (e.g., PayPal): 3–5 business days
  • Bank Transfers: Dependent on your bank
Special Considerations

Refunds may be considered in exceptional circumstances with valid proof, such as:

  • Medical emergencies
  • Bereavement
  • Government-imposed travel restrictions or natural disasters

5. Policy Updates

We may update this policy at any time. The latest version is always available on jethubs.com. Continued use of our services indicates acceptance of the changes.

6. Contact Information

If you have questions about this policy or need assistance:

Email: info@jethubs.com

Phone:

Our support team is available 24/7 to help with any refund-related concerns.